Conditions of sale

General conditions of sale

In order to be eligible to use the services provided by Yelloh! Village,
we request that you read the following general conditions
carefully. These conditions govern the sale of holidays and take
effect from the moment your booking is placed. By booking a holiday,
you agree to fully comply with our general conditions.

BOOKING CONDITIONS
The reservation becomes effective solely with the agreement of
the Village, upon receipt of the deposit and either upon receipt of
the booking contract duly completed and signed, or upon your
agreeing to the general conditions of sale when booking online.
• Yelloh! Village is not bound by bookings unless Yelloh! Village
has accepted them. Yelloh! Village is free to accept or refuse
bookings, depending on availability and, in general, depending
on any circumstances that are likely to be prejudicial to the execution
of the booking made. Yelloh! Village offers family holidays,
in the traditional sense, and the accommodation has been
specially designed for this purpose. Yelloh! Village reserves the
right to refuse any booking that might contravene or attempt to
pervert this principle.
• Booking of camping pitches or rented accommodation is made
strictly on a personal basis. Under no circumstances may you
sub-let or transfer your reservation without the prior consent of
the Village.
• Minors must be accompanied by their parents or legal
guardians.
Camping pitches
• The basic package includes the pitch for the tent, caravan or
camper van for one or two people, access to the toilet blocks
and to the residential facilities.
Renting
• The rental accommodation is fully equipped. The basic package
ranges from 2 to 8 places, depending on the type of accommodation
and the Village.
• Yelloh! Village campsites reserves the right to refuse access to
the village to groups or families whose number exceeds the
capacity of the accommodation rented.
Booking fees
• Yelloh! Village does not charge booking fees for rental units.
Booking fees may be waived for camping pitches, depending on
the Villages (see the Village price lists).

PRICES AND TOURIST TAX
• Prices shown are effective for the 2009 season. They correspond
to one night and are quoted in euros, including VAT (see
the fi rst page of the price list for what is included in our
prices).
• The tourist tax varies according to the local council (see Village
price list pages).

CONDITIONS OF PAYMENT
• For bookings made more than 30 days before the start of the
holiday, the deposit of 25% of the total price of the facilities
booked must be paid to the Village at the time of booking. The
balance must be paid to the Village no later than 30 days before
the start of a holiday.
• For bookings made less than 30 days before the holiday start
date, payment must be made in full at the time of booking with
the Village.

CANCELLATION AND ALTERATIONS
1. Booking alterations
• Alterations to your booking may be made at no cost, subject to
availability in the same Yelloh! Village.
• In the absence of any notifi cation from you regarding a change
of arrival date, the accommodation will be made available for
sale again 24 hours after the arrival date specifi ed in the
contract and you will consequently forfeit your booking.
2. Unused facilities
Any stay that is interrupted or cut short (late arrival, early departure)
by you shall not give rise to any reimbursement.
3. Cancellation by Yelloh! Village.
In the event of cancellation by Yelloh! Village, except in the case
of force majeure, the stay will be reimbursed in full. This cancellation
shall not however incur the payment of damages and
interest.
4. Cancellation by the camper
Any cancellation of a booking should be made in writing (recorded
delivery) to your Yelloh! Village. Reimbursement of sums paid
shall take place after deduction of the amounts specifi ed below.
If cancellation occurs:
• More than 30 days before the start of the holiday: the prepaid
deposit shall be retained by the Village.
• Less than 30 days before the start of the holiday: the full cost
of the holiday shall be retained by the Village.
YOUR STAY
1. Arrival
• Days of arrival may vary according to the Villages or periods
(please refer to the particular conditions of each Village).
• Rental accommodation: on the day of your arrival in the Yelloh!
Village, you may check in from 5 p.m., and you will be required
to pay a deposit on being handed the keys to your
accommodation.
2. During your stay
It is the camper’s responsibility to take out insurance: the Village
accepts no responsibility in the event of theft, fi re, bad weather,
etc. or in the event of any incident concerning the civil responsibility
of the camper.
All visitors must comply with the provisions of the internal
regulations.
Each named tenant is responsible for disturbances and nuisance
caused by persons staying with or visiting them.
3. Departure
• Rental accommodation: on the day of departure specifi ed in
your contract, the rental accommodation must be vacated by 10
a.m. The accommodation shall be left perfectly clean and the
inventory may be checked. Any breakage or damage shall be
payable by you along with any repairs to the premises, if that
should prove necessary. At the end of your stay, the deposit
shall be refunded to you after deduction of compensation
re tained, on production of the supporting invoices, against
possible damage ascertained during the departure inventory.
The retention of the deposit does not preclude additional
compensation in the event of the expenses being greater than
the amount of the deposit.
• Rental accommodation: in the event of the accommodation not
having been cleaned before your departure, a fi xed cleaning
charge of at least €55 including taxes shall be invoiced to you
(see the prices page for each Village).
• For any delayed departure, you may be charged for an additional
day at the price applicable for that night.

PETS
Pets - apart from Class 1 and Class 2 dangerous dogs - are permitted
in certain Yelloh! Villages for a supplement payable at the
time of booking. When admitted, they must be kept on a lead at all
times. They are prohibited from swimming pool areas, in food
shops and in buildings. Dogs’ and cats’ vaccination certifi cates
must be up-to-date.

DISPUTES
In the event of any dispute, competence is assigned to the campsite’s
local court.
Any potential complaint concerning non-compliance of facilities
with regard to contractual obligations must be notifi ed in writing
(recorded delivery) to the management of the Village concerned or
to Yelloh! Village within 30 days of the end of the stay.

YELLOH! VILLAGE’S RESPONSIBILITY
The client acknowledges that Yelloh! Village may not be held responsible
for any false information supplied by its partners or by
any third party that might be specifi ed in the Yelloh! Village brochure
or on its website, concerning the residential premises, and
particularly its photographs, descriptions, activities, leisure activities,
services and dates of operation.
All photographs and text used in the brochure or in the Yelloh!
Village website do not form part of any contractual obligation.
They are for information purposes only.
Certain activities and facilities offered by the Yelloh! Villages and
specifi ed in the brochure description may be cancelled, particularly
as a result to weather conditions or for reasons of force
majeure, as defi ned by French law.

DATA-PROCESSING AND LIBERTIES
The information you provide us with at the time of your booking
will not be transmitted to any third party. Yelloh! Village shall
treat this information as confi dential. It shall be used solely by
the Yelloh! Village internal services for processing your booking
and to reinforce and personalise communication and the services
offered to Yelloh! Village clients concerning your centres of
interest.
In accordance with the data-processing and liberties law of 6
January 1978, you have the right to access, amend and change
personal data relating to you. To do this, simply write to us at the
following address, stating your full name and address:
YELLOH! VILLAGE
BP 68
F - 30220 AIGUES-MORTES